Dental
24/7/365 video call consultation with a dentist for no copay or coinsurance for issues such as
- toothache
- infection
- swelling
- bleeding
Dentists can prescribe medication, and visits do apply toward annual plan maximum.
Access virtual care via myCigna by clicking "Connect Now" next to "Talk to a doctor, counselor or nurse 24/7 using your phone, tablet, or computer"
- toothache
- infection
- swelling
- bleeding
Dentists can prescribe medication, and visits do apply toward annual plan maximum.
Access virtual care via myCigna by clicking "Connect Now" next to "Talk to a doctor, counselor or nurse 24/7 using your phone, tablet, or computer"
Why dental
Studies indicate that oral health issues may increase your chance of developing heart disease, stroke, pregnancy and birth complications, and pneumonia. Having cleanings twice each year helps your mouth - and the rest of you - stay healthy.
Because certain conditions can impact your oral health, you may qualify for extra care if you have one of the following conditions, or if you're pregnant:
- Maternity
- Heart disease
- Stroke
- Head or neck cancer radiation
- Organ transplants
- Kidney disease
- Rheumatoid Arthritis
- Sjogren’s Syndrome
- Lupus
- Parkinson’s Disease
- Amyotrophic Lateral Sclerosis (ALS)
- Huntington’s Disease
- Opioid Misuse and Addiction
Dental HMO
Why Choose the Dental HMO (DHMO)?
- Pay less from your paycheck
- Employees: The City pays your DHMO premium
- Retirees: The DHMO costs less than the DPPO
- Pay fixed amounts when you receive care
- You pay fixed amounts for covered services
- No deductibles
- No annual or lifetime maximums
- You pay fixed amounts for covered services
- No claim forms
- Because you must visit providers who are in the network, your providers will take care of the paperwork
Dental HMO
What's the catch?
- Less flexibility when choosing where to receive care
- Smaller network of providers
- You must choose a primary care dentist, who coordinates all of your care
- Your primary care dentist must register referrals with Cigna before you visit specialists
- No out-of-network coverage
- You must live in a covered zip code
- The network is limited to Arizona (no other states)
- Not all Arizona providers are in the network
- No services are covered outside the network
- If you or your covered dependent lives outside the Arizona network, consider the dental PPO (DPPO)
- Be sure you verify network status before you receive care
Dental HMO
Plan documents
- DHMO Summary
- DHMO Plan Booklet FY24 (SPD)
- Find A Dentist (search Dental Care Access Network Plus)
Help your dentist join the network: DHMO Provider Nomination Form
Dental PPO
Why Choose the Dental PPO (DPP)?
- Visit any provider
- Bigger network
- No referrals or primary care dentist selection required
- Even if your dentist isn't in the network, you're still able to receive services, but you'll pay a bit more to do so
- You generally pay less by visiting providers in the network
- National coverage
- Get coverage anywhere in the U.S.
- This helps if you have kids at school outside of Arizona
- Get coverage anywhere in the U.S.
Dental PPO
What's the catch?
- Pay more from your paycheck
- Because the DPPO provides greater flexibility, it costs more.
- Employees: The City pays 50% of your premium
- Retirees: You pay 100% of dental premium
- Because the DPPO provides greater flexibility, it costs more.
- It's a little more complicated
- The DPPO has 3 provider tiers
- Two tiers are in-network (DPPO Advantage and DPPO)
- One tier is out-of-network
- Visit DPPO Advantage network dentists for the biggest savings
- Two tiers are in-network (DPPO Advantage and DPPO)
- Once you meet your deductible, you'll share the cost with the insurance company by paying coinsurance for most services
- The DPPO has 3 provider tiers
- There's a limit to how much the plan pays each year
- The maximum benefit you'll receive in a year is $2,000 for a DPPO Advantage network provider, or $1,500 for providers in the other two tiers
Dental PPO
Plan documents
- Dental PPO Summary - AZ FY25
- Dental PPO Summary - All Other States FY25
- Dental PPO Summary - AZ FY24
- Dental PPO Summary - All Other States FY24
- DPPO Plan Booklet FY24 (Arizona Only SPD)
- DPPO Plan Booklet FY24 (All Other States SPD)
- Find A Dentist (search Advantage network)
Help your dentist join the network: Dental PPO Provider Nomination Form
Notice to retirees
Retirees Continuous Coverage Requirement
Retirees and their dependents must maintain continuous dental insurance to be eligible for coverage
- Individuals who aren't enrolled at the time of your retirement may not be able to join later
ID Cards & Claims Info
Need an ID card, have a question about your coverage, or need help locating a dentist?
- Call Cigna: 800-244-6224
- Visit mycigna.com or the mycigna app
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Contact the Benefits team
520-791-4597
benefitquestions@tucsonaz.gov
Alejandra Fisher
Cigna Well-Being Coordinator
520-837-4171
Alejandra.Fisher@Cigna.com
Melissa Soto-Gonzalez
Cigna Client Service Partner
520-837-4180
Melissa.Soto-Gonzalez@Cigna.com
Contact Cigna 24/7/365
Before coverage begins
1-888-806-5042
After coverage begins
1-800-244-6224
24-Hour Nurse Line
1-800-564-8982
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